Amazon says glitch not discrimation

While many of us are still scratching our heads over Amazon.com's decision/snafu/glitch that removed sales rankings from LGBT titles, the mystery seems to almost deepen.

From Publisher's Weekly:

A groundswell of outrage, concern and confusion sprang up over the weekend, largely via Twitter, in response to what authors and others believed was a decision by Amazon to remove "adult" titles from its sales rankings. On Sunday evening, however, an Amazon spokesperson said that a "glitch" had occurred in its sales ranking feature that was in the process of being fixed. The spokesperson added that there was no new policy regarding "adult" titles. As of Monday morning, a number of titles affected by the glitch were still without sales rankings. No one at Amazon was available this morning to discuss when the problem might be fixed or what caused the glitch.

For most of the weekend on Twitter, in conversations with the hash tag "#amazonfail," users were discussing the fact that the e-tailer was removing the sales rankings for books that it deemed featured "adult" content. Many readers, and writers, decried the fact that Amazon appears to be removing the sales ranking for titles that feature gay and lesbian characters and/or themes.

The director of the Erotic Authors Association, who goes by the pen name Erastes, told PW that many of her members "noticed their titles had been stripped of their sales rankings" on Amazon. One, Mark Probst, contacted a customer service representative at Amazon and wrote about the exchange on his blog. Probst wrote that the Amazon rep responded to his inquiry by saying that "'adult' material" is being excluded from appearing in "some searches and best seller lists" as a "consideration of our entire customer base."

Whatever the cause, titles like James Baldwin's Giovanni's Room and Annie Proulx's Brokeback Mountain are among the those that have lost their sales ranking. Bloggers aren't buying the glitch explanation and some are calling an Amazon boycott, but the fact that such a wide range of titles have lost their rankings suggest that whatever Amazon may have been trying to do went haywire

.

So first they told an LGBT author, the reason the titles were disappearing was they wanted to hide "adult" content from younger customers. When the furor broke out they changed their story to say a "glitch" caused the problem.

Searches conducted by yours truly are now turning up LGBT titles but the rankings situation has yet to be resolved. I've yet to decide how to feel about this, large companies often have problems where the right hand doesn't know what the left is doing, but I'd be lying if I said I don't buy the sudden switch in story.